Refund policy
We at Keraloom strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a hassle-free return policy subject to the following terms and conditions:
1. **Eligibility for Return:**
- Returns are only accepted for products that are damaged, soiled, or have manufacturing defects.
- Any such issues must be reported to our support team within the specified timeframe mentioned in the table below.
- Proof of the damage or defect, in the form of clear images, must be provided via email or WhatsApp to initiate the return process.
2. **Return Procedure:**
- Contact our support team via email or WhatsApp to report the issue and initiate the return process.
- Provide clear images showing the damage or defect along with your order details for verification.
- Our support team will guide you through the return process and provide further instructions.
3. **Timeframe for Return Notification:**
| Category | Returns Window, Conditions(If any) |
| Mundu/Dhoti |
3 days after the package is delivered |
| Premium Dhoti | 48 hours after the package is delivered |
| Wedding Dhoti | 48 hours after the package is delivered |
| Saree | 48 hours after the package is delivered |
| Wedding Saree | 24 hours after the package is delivered |
| Set Mundu/Mundum Neriyathum | 48 hours after the package is delivered |
| Printed Saree |
48 hours after the package is delivered Hand printed Saree might have some negligible printing errors or defects. |
4. **Condition of Returned Items:**
- Returned items must be unused, unworn, unwashed, and in their original packaging with all tags intact.
- Items returned in a condition that does not meet the above criteria may not be eligible for a refund or exchange.
5. **Refund or Exchange:**
- Upon receiving and verifying the returned item, we will process a refund or exchange as per your preference.
- Refunds will be issued to the original payment method used for the purchase.
- Exchanges are subject to product availability.
6. **Non-Returnable Items:**
- Certain items such as personalized items, and items marked as non-returnable are not eligible for return.
7. **Return Shipping:**
- Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
8. **Cancellation of Return Request:**
- Once a return request is initiated and processed, it cannot be canceled.
9. **Contact Information:**
- For any inquiries or assistance regarding returns, please contact our support team at keraloomindia@gmail.com or 8089319399.
Please ensure to carefully review our return policy before making a purchase. We are committed to providing you with the best possible shopping experience and will do our utmost to address any concerns promptly and efficiently. Thank you for shopping with us!